Frequently asked questions about
prescription refill requests

How do I request a medication or obtain a refill?
We take pride in providing the highest standard of care to our patients and take our responsibility of providing you with medication very seriously.

We encourage patients to review their medications and obtain refills during their regularly scheduled appointment.

If you have questions, or need a refill, you may call 860-889-7345 ext 157. The Physicians must approve all medications. Please allow us adequate time to process your request, and call between 8AM-3PM.  We will review your chart and verify the accuracy of your prescription prior to calling your pharmacy.

Refill Requests/Plan Ahead:
Requests for refills require planning on your part.  Please avoid waiting until you are out of your medicine before calling us. Plan ahead and call us three (3) business days in advance.  Refill requests take 48 hours to process.

New Prescriptions/Changes:
Requests for new medications, or one different from what you are now taking, may take up to 24 hours or two (2) business days to process.

• If you believe you are having an allergic reaction to a medication, please call our telephone nurse immediately at 860-889-7345, or go to the Emergency Room.
• Prescriptions will not be refilled at night, on weekends, or on holidays.
• We can not call in prescriptions for narcotics, such as Percodan, Percocet, Tylox, Oxycontin. If appropriate, your doctor will:
• Write a prescription that can be picked up (Photo ID required).
• Or, if requested, mailed to you (we will notify you when the prescription is mailed).
• If you are taking more than the prescribed dose, the prescription will not be refilled.
• If you are taking pain medication or an anti-inflammatory prescribed at another office, let us know.
• Lost or stolen prescriptions and/or medications will not be replaced.
• Medications will not be provided to patients who have not been seen by the Physician in the past 6 months.

When you call:
To better serve you, please leave the following information when you call:

• Your full name (and spell last name)
• Date of birth
• Phone number where you will be available if we have questions
• Physician you see at the Norwich Orthopedic Group
• Name of prescription(s)
• Pharmacy and location
• Any medication allergies